Krios & ServiceNow

Krios can assist you in creating the best customer experience, a sustainable competitive advantage that modern businesses strive for. Building a world-class customer experience requires a comprehensive understanding of the business. Krios understands that delivering an exceptional customer experience is paramount for businesses to thrive in today's highly competitive landscape.

Our ServiceNow team offers expertise in Strategy, Industry Solutions, Platform Integration, Implementation, and Analytics within the ServiceNow ecosystem. Our ServiceNow team is comprised of seasoned professionals who possess extensive knowledge and hands-on experience in every aspect of the ServiceNow platform. Our ServiceNow team to be your trusted partner in your digital transformation journey. We are committed to delivering exceptional results, ensuring your organization stays ahead in today's rapidly evolving business landscape.

With Krios as your partner, you can confidently embark on a transformative journey, revolutionizing your customer experience and establishing a sustainable competitive edge that sets you apart from the competition. Embrace the power of customer-centric strategies and unlock the full potential of your business with Krios.

Our services

  • End-to-end implementation of ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM)
  • Configuration and customization of workflows and forms
  • Data migration and integration with third-party systems
  • User training and knowledge transfer sessions
  • Post-implementation support and instance health checks
  • Current state assessment and gap analysis
  • Strategic advisory for ServiceNow roadmap and adoption
  • Process optimization and best practices implementation
  • Regulatory compliance and risk management advisory
  • Change management and organizational readiness planning
Manage Services
  • Continuous monitoring and management of ServiceNow instances
  • Regular instance upgrades and patch management
  • Incident, problem, and change management support
  • Performance tuning and capacity planning
  • SLA management and comprehensive reporting
Build - Apps and Accelerators
  • Custom application development on the Now Platform®
  • Creation of reusable components and accelerators
  • Integration with external systems and APIs
  • Enhancement of existing ServiceNow applications with new capabilities
  • Rapid application development using ServiceNow App Engine
AI – Now Assist
  • Implementation of AI and machine learning solutions using Predictive Intelligence
  • Deployment of Virtual Agent and chatbot for automated support
  • Workflow automation and orchestration using ServiceNow AI capabilities
  • Predictive analytics for proactive issue resolution
  • Personalized user experiences with AI-driven recommendations and insights

Krios ServiceNow Practice

Why Choose Us for ServiceNow

Reduce Operational Expenses
Year on Year

Get a year-on-year reduction in operational expenses through our Offshore services model, optimizing efficiency and embracing automation.

Flexible Model

Tailor your support approach by choosing from diverse offshoring locations, including Latin America, India, or South Asia.

Security and Compliance

We ensure your business complies with industry standards and adheres to regulatory requirements to safeguard your operations.

Continual Service

Our commitment to perpetual improvement guarantees that we evolve alongside your needs. We seek ways to fine-tune our support services, ensuring they meet your changing requirements consistently.

Proactive Issue Resolution

Our proactive approach extends beyond resolving issues when they occur to identifying anomalies and addressing root causes in advance. This preventive mindset ensures that your operations are smoothly on track.

Hybrid/Offshore Support

We ensure your business complies with industry standards and adheres to regulatory requirements to safeguard your operations.