Customer challenge:

The client was looking for managed service provider to offer enhancements, support, issue resolution in following areas of its Salesforce system.

• Accounts Management: Prevent system issues before they impact users.
• Products Management: Services for changes in product or its configurations.
• User Access and Authorization Management: Provide support for any user creation issues or guide.
• Docu Sign Integration: Support for DocuSign changes.
• Community: Any changes needed.

Krios solution:

Krios put together a managed service team to offer following services:

• Perform user administration, data administration
• Maintain Salesforce CRM stability and health by monitoring solution’s state and taking preventive measures against any occurring issue.
• Handle security checks to spot threats to the Salesforce solution and address them immediately.
• Spot and eliminate errors in code, fix performance issues, tune misconfigured features and add-ons to ensure spotless Salesforce performance

Results:

Krios suggested several proactive improvements in the solution and helped to keep the solution running effectively at an optimum cost base with an experienced team.